SmartTech Home Solutions LLC ("SmartTech," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website, request services, or communicate with us.
Information We Collect
We may collect information that you voluntarily provide, including:
- Your name
- Mobile or other telephone number
- Email address
- Service address
- Appointment and scheduling information
- Information about requested services
- Photos, descriptions, or other project information you choose to provide
- Messages and other communications between you and SmartTech
How We Use Your Information
We may use the information you provide to:
- Respond to inquiries and service requests
- Schedule, confirm, and manage appointments
- Provide estimates, invoices, and requested services
- Send service updates and technician arrival notifications
- Provide customer support
- Maintain records related to our services
- Protect the security and operation of our website
- Comply with applicable legal obligations
SMS Communications
When you provide your mobile phone number and affirmatively agree to receive text messages, or when you initiate a text conversation with SmartTech Home Solutions LLC, you may receive service-related SMS messages concerning:
- Appointment scheduling and reminders
- Service updates
- Technician arrival notifications
- Estimates and invoices
- Customer support
- Two-way communication concerning services you requested
Message frequency varies depending on your interaction with us and the services you request. Message and data rates may apply.
You may opt out at any time by replying STOP to any SMS message. After you reply STOP, we may send one final message confirming that you have been unsubscribed. You will not receive additional SMS messages unless you opt in again.
For assistance, reply HELP or call (903) 348-3609.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors or service providers only when necessary to support services such as customer service or delivery of the messaging program.
All other use-case categories exclude text messaging originator opt-in data and consent. Text messaging opt-in data and consent will not be shared with any third parties.
Information Sharing
We do not sell or rent your personal information.
We may share information only:
- With service providers working on our behalf when reasonably necessary to operate our business or provide requested services
- When required by law, legal process, or a valid governmental request
- When reasonably necessary to protect the rights, safety, security, or property of SmartTech, our customers, or others
Any permitted information sharing remains subject to the SMS-specific restrictions stated above.
Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and satisfy legal obligations.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy when our practices or legal obligations change. Updates will be posted on this page with a revised effective date.
Contact Us
SmartTech Home Solutions LLC
Phone: (903) 348-3609